Frequently Asked Questions
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Table of contents
- General
- Delivery
- Products & Services
- — Order issues
- Payments
- Returns & Refunds
- Technical Issues
FAQs > Order Issues
Order Issues
1
Do I need to order a new lid for my replacement TIPM or can I keep my original lid?
You can certainly keep your original lid and transfer it over to the new unit.
2
I'm trying to pay but the card is declining, and the other is saying invalid address when both worked today with no problem and my bank is saying it's not on their end.
Please try to close out completely and try the transaction again. If you still experience the same problems give us a call and we can try over the phone at 818-798-5558.
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