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Here you can preauthorize-only your card for the value of a replacement item. This backs your promise to return the original item you purchased, after you have received our expedited replacement. This allows us to send you a replacement immediately while you can continue to use the original item.
Alternatively, you can just send the originally purchased item, and we will send a replacement upon its receipt at MAKS.
Your card will not actually be charged with this transaction, unless you fail to return the original item within 25 days. If you fail to return the item within 25 days, the transaction will be allowed to go through and you will be charged for the preauthorized amount. If the return item is received at MAKS within 25 days, we will cancel the pre-authorization entirely, except for overnight shipping, should you choose that shipping option at checkout. In the mean time, your bank may show the transaction as “In-Progress”, or “Pending”.
So, please return the original item as soon as its replacement is installed. Use the replacement box and pre-paid return label we provide you. Plan now to do that immediately so that you don’t forget.
To preauthorize your card for an expedited replacement, begin by entering your original 5-digit MAKS Order number below, which can be found in the original purchase confirmation email, or you may call us at +1-818-798-5558 9am-5pm US Pacific time.
Not your Original Order?
Please keep in mind that if this service is not purchased, a vehicle configuration may still be required even after following Mak's provided installation instructions.
Sometimes after you purchase a TIPM, you discover the real problem was not in the TIPM and you just needed it for troubleshooting. With MAK’S, you may convert your purchase to a rental at any time during the first 30 days. See our Warranty Information & Returns Policy for more information.
The first one they sent the right side door locks don't work but a lease my van ran now. Call them and they said it was the relay in it so they said said to return it so i did the $75.00 deposit they ship it Friday on had it on Monday. This one works great if i had the buy one again i sure would buy it from them again great customer service.
I haven’t installed item yet but shipping and delivery was great.
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