Need a Replacement TIPM for one You Previously Bought From Us?
If there seems to be something wrong with our newly sent TIPM upon arrival, be sure to call us first to see if there might be a quick fix. There a few common hiccups that can occur during initial installation that are easily remedied with a little phone support. And sometimes what seems like a TIPM failure later in the Warranty Period can be something else. We can save you time and energy getting to the root of the problem quickly.
When we’ve agreed the best course of action is to for us to send you a replacement, please complete the following form and click on Submit. The more detailed information you provide about the problems, the better.
After completing the form, you will receive an email with a Return TIPM Authorization (RTA) Number. Ideally, just print that email and pack it in the box with your TIPM per our Packing & Shipping Guidelines. If you don’t have access to a printer, please complete the form below anyway as it helps us be in the lookout for the Return and to ship a replacement more immediately. In such cases, include a note in the box with your name, email address, Tel#, and the RTA Number.
Packing & Shipping Guidelines
If you still have the original box, pack your TIPM securely in it along with a detailed note or printout of the Return Form Confirmation email you will receive after submitting the Return Form. If you no longer have the original box, take your TIPM to the nearest post office and ask for the below-recommended box for the style of TIPM. Don’t forget to bring packing materials (foam peanuts / bubble wrap / crumpled newspaper), some packing tape, and the note/email printout. Save the USPS Tracking# just in case.
USPS PRIORITY MAIL “#7 BOX”
Box Size: 12” x 12” x 8”
TTL Shipping Weight: 6 lbs.
USPS PRIORITY MAIL “Shoebox”
Box Size: 7.5” x 5” x 14.25”
TTL Shipping Weight: 5 lbs.