Need to Send us a TIPM for Repair?
Be sure to call us first for a free consultation to be sure the problem is the TIPM and that it is a repairable issue. We can give you an estimate over the phone. Then fill out the following form and click on Submit. The more detailed information you provide the faster we can turn around the repair. It is not necessary to purchase the repair before shipping to us. Often we will find during the requested repair that an additional relay or component tests poorly and we recommend you order it replaced as well. We will call you if our recommended repairs exceed the initial expectations we have set so you can make the decision.
After completing the form, you will receive an email with a Repair Request Number. Ideally, print that email and pack it in the box with your TIPM per our Packing & Shipping Guidelines. If you don’t have access to a printer, please complete the form below anyway as it helps us be in the lookout for your TIPM and to schedule a faster repair turnaround. If you can’t print the email, include a note in the box with your name, email, Tel#, and the Repair Request Number prominent in the email.
Packing & Shipping Guidelines
Take your TIPM to the nearest post office and ask for the below-recommended box for the style of TIPM. Don’t forget to bring packing materials (foam peanuts / bubble wrap / crumpled newspaper), some packing tape, and a printout of the email you will receive upon submitting the Repair Request form. If you can’t print the email, at a minimum include in the box a note with your Name, Email, Tel, and the Repair Request Number. If you hadn’t received the email, check your spam folder.
Save the USPS Tracking# just in case.
USPS PRIORITY MAIL “#7 BOX”
Box Size: 12” x 12” x 8”
TTL Shipping Weight: 6 lbs.
USPS PRIORITY MAIL “Shoebox”
Box Size: 7.5” x 5” x 14.25”
TTL Shipping Weight: 5 lbs.