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WARRANTY &
RETURNS POLICY

MAK’S TIPMS WARRANTS THAT ALL NEW AND REBUILT TIPMS, AND TIPM REPAIR SERVICES, WILL BE DEFECT-FREE FOR A PERIOD OF ONE YEAR FROM DATE OF PURCHASE.   FOR USED TIPMS, THE WARRANTY PERIOD MAY VARY DEPENDING UPON THE TIPM PURCHASED (SEE WEBSITE OR EBAY ITEM LISTING FOR THE PARTICULAR USED TIPM WARRANTY PERIOD).   IF YOU HAVE PURCHASED AN OPTIONAL EXTENDED WARRANTY, THE WARRANTY PERIOD SHALL BE ADJUSTED ACCORDING TO THE TERM YOU SELECTED AT CHECKOUT.

IF, WITHIN THE WARRANTY PERIOD, ANY PURCHASED NEW, REBUILT, OR USED TIPM SHOULD FAIL, MAK’S WILL REMEDY BY REPLACING OR REPAIRING THE TIPM AT OUR EXPENSE, INCLUDING SHIPPING COSTS VIA USPS PRIORITY MAIL OR FEDEX 2-3 DAY SERVICE AT OUR DISCRETION.  THIS APPLIES ONLY TO FAILURES INTEGRAL TO THE TIPM.   TIPMS DAMAGED BY OUTSIDE FORCES, SUCH AS FLOODS, VEHICLE ACCIDENTS, IMPROPER WIRING, OR SHORTS IN OTHER VEHICLE COMPONENTS, ARE NOT COVERED BY THIS WARRANTY.   CASH REFUNDS WILL BE PROVIDED ONLY IN THE EVENT THAT A REPLACEMENT TIPM IS NOT AVAILABLE OR A REPAIR IS NOT POSSIBLE.

WHEN IT IS DETERMINED (IN MOST CASES) THAT THE BEST COURSE OF ACTION IS TO SEND YOU A TIPM TO REPLACE THE FAILED TIPM YOU HAD PREVIOUSLY PURCHASED, WE ASK THAT YOU FIRST SEND THE PURCHASED TIPM TO US PRIOR TO OUR SENDING YOU A REPLACEMENT.   IF THE TIPM FAILURE IS NOT SERIOUS AND YOU ABSOLUTELY NEED TO CONTINUE TO USE YOUR VEHICLE DURING THE REPLACEMENT SHIPPING PHASE, WE MAY ASK FOR A CREDIT CARD PREAUTHORIZATION ON THE VALUE TO SHIP THE REPLACEMENT IMMEDIATELY SO THAT YOU CAN AVOID VEHICLE DOWNTIME. YOUR CARD WILL NOT BE CHARGED UNLESS YOU FAIL TO RETURN THE ORIGINAL UNIT WITHIN 25 DAYS.   THE AUTHORIZATION WILL BE CANCELLED IF WE RECEIVE THE ORIGINAL UNIT WITHIN 25 DAYS, EXCEPT FOR ANY ADDITIONAL SHIPPING CHARGES YOU HAVE OPTED FOR AT THE TIME OF THE AUTHORIZATION.

WITHIN THE WARRANTY PERIOD OF A TIPM REPAIR, ONLY THE PERFORMED REPAIR IS WARRANTED.   SUBSEQUENT FAILURE OF OTHER COMPONENTS/FUNCTIONS OF THE TIPM UNRELATED TO THE REPAIR ARE NOT WARRANTED.

RENTAL POLICY IN THE EVENT THAT AFTER YOU HAVE PURCHASED A TIPM FROM US, YOU DISCOVER THE INITIAL PROBLEM WAS NOT WITH THE TIPM; OR, IF YOU HAVE INSTALLATION COMPLICATIONS AND YOU DECLINE OUR OFFER TO SEND YOU A REPLACEMENT UNDER WARRANTY AT OUR EXPENSE, YOU HAVE 30 DAYS FROM PURCHASE DATE TO CONVERT YOUR PURCHASE TO A RENTAL ACCORDING TO THE RENTAL PRICES LISTED ON THE PRODUCT PAGE OF OUR WEBSITE.   THE TERM OF THE RENTAL IS CALCULATED FROM THE DATE THE TIPM WAS DELIVERED TO YOUR SHIPPING ADDRESS UNTIL THE DATE THE RENTAL RETURN LABEL IS INITIALLY SCANNED BY THE RETURN SHIPMENT CARRIER, OR 7 DAYS, WHICHEVER IS GREATER.  DATES WILL BE DETERMINED VIA THE CARRIERS’ TRACKING WEBSITE(S).    THE REFUND WILL BE ISSUED TO THE PAYMENT CHANNEL WITH WHICH YOU ORIGINALLY BOUGHT THE TIPM AND WILL OCCUR AFTER WE HAVE RECEIVED AND INSPECTED THE RETURNED RENTAL TIPM IN OUR FACILITY.

CORE BUYBACK POLICY MAK’S DOES NOT CHARGE AN UP-FRONT CORE FEE.   HOWEVER, WE WILL BUY BACK YOUR CORE (OLD TIPM).   AFTER THE VEHICLE IS FULLY BACK IN SERVICE WITH THE REPLACED TIPM, JUST COMPLETE THE ONLINE FORM AT tipmrebuilders.com/core-return.   USE THE PRE-PAID SHIPPING LABEL THAT WAS PROVIDED WITH THE ORIGINAL SHIPMENT. TIPM RETURN SHIPPING PROCEDURES WHEN SHIPPING A TIPM TO MAK’S FOR ANY REASON, PLEASE INCLUDE A NOTE IN THE BOX WITH THE FOLLOWING INFORMATION:

  • YOUR NAME
  • YOUR EMAIL ADDRESS
  • YOUR PHONE NUMBER
  • THE RETURN AUTHORIZATION NUMBER ASSIGNED WHEN COMPLETING THE APPROPRIATE WEB FORM UNDER MENU “SEND US A TIPM”.

INCLUDE A DETAILED DESCRIPTION OF ANY SYMPTOMS EXPERIENCED WITH THE TIPM.  IF YOU ARE SENDING THE TIPM UNDER THE RENTAL PROGRAM, PLEASE EXPLICITLY STATE SO IN YOUR NOTE SO WE CAN MORE QUICKLY PROCESS YOUR REFUND.

SHIP TO:   MAK’S TIPMS, 9531 COZYCROFT AVE, CHATSWORTH, CA 91311
TEL:   1-818-798-5558

FOR SHIPMENTS AT YOUR EXPENSE, WE STRONGLY RECOMMEND USING US POSTAL SERVICE’S “MEDIUM FLAT RATE SHIPPING BOX”.   IT WILL COST YOU LESS THAN $14.00, INCLUDES SHIPMENT TRACKING, AND USUALLY ARRIVES TO US WITHIN 2 DAYS.    SAVE THE TRACKING NUMBER.   FOR SHIPMENTS YOU MAKE AT OUR EXPENSE WE REQUIRE THIS SHIPPING METHOD.   OR ASK US TO EMAIL YOU A SHIPPING LABEL.   SHIPPING COST REIMBURSEMENTS GREATER THAN $14.00 PER SHIPMENT WILL NOT BE MADE BY MAK’S.